Table of Contents: November 2017

Study: Reverse logistics still a puzzle for omnichannel retailers
The promise of hassle-free returns may keep customers happy, but our latest survey suggests that omnichannel players are still struggling to find the right balance between cost and service.
Man on a mission: interview with Chris Andrews Man on a mission: interview with Chris Andrews
After two-plus decades managing military logistics, Chris Andrews successfully parlayed the skills he honed in the Army into a management job in the private sector. Now, he's working to help other vets do the same.
The arc of the future? The arc of the future?
Georgia's Mid-American Arc project is a big bet on a profound shift in the country's goods-moving network. But some believe it may have overplayed its hand.
Infographic: 10 advantages a 3PL can bring to e-commerce distribution Infographic: 10 advantages a 3PL can bring to e-commerce distribution
Here's a look at some of the potential benefits of teaming up with an experienced 3PL.
Convenience drives buying trends in an omnichannel world Convenience drives buying trends in an omnichannel world
"BOPIS" and "BORIS" options breathe new life into brick-and-mortar stores as buyers seek convenience above all else in today's omnichannel environment.

Voices
Outbound: IT: Color it green
A simple business concept may be getting lost in the chase for the next big IT thing: Make the business case before you spend.
Fastlane: New kid on the block(chain)
Despite confusion about what it is and what it can do, blockchain is a smoking hot topic right now.
Big Picture: They can get the job done
Seeking good employees with solid logistics experience? Look to vets to fill your squad.
Inbound
Foldable shipping containers cut costs and carbon
"4Fold" container could make repositioning empty shipping containers cheaper and more efficient.
Trucker pulls motorist from burning vehicle
Driver honored as "highway angel" by TCA.
Ode to the "Truck-driving woman"
YouTube troubadour composes musical tribute to "Women In Trucking" group.
Online freight broker turns to cryptocurrency to raise capital
Freight-matching startup Doft pitches virtual "Doftcoins" to industry players.
Autonomous-car maker trains vehicles to pull over for cops
Waymo works with Arizona police to teach robocars how to respond to flashing lights and sirens.
Georgia students bring AR to the DC
Cutting-edge picking technology speeds up the process of locating items in a warehouse.
Truckers take to Twitter to vent about ELDs
Reactions range from desperate to sarcastic.
Logistics gives back
Here's our monthly roundup of some of the charitable works and donations by companies in the material handling and logistics space.
NRF's "Big Show" rolls into NYC Jan. 14
Keynote speakers include Chobani yogurt founder and CEO.
Newsworthy
Could USPS' Parcel Select rate hikes be aimed at discouraging its use?
Parcels weighing less than one pound to see 7-percent rate hike, others subject to 4.9-percent increase, pending Postal Regulatory Commission's blessing.
B2B customers being left behind in rush to support B2C demand, FedEx executive says
B2B customer expectations, historically low, are starting to increase, Rude says.
Study: millennials show dedication to supply chain careers
APICS survey shows 20- and 30-something professionals are more reliable than their flaky stereotype.
Honeywell picks Android OS for future handhelds
New family of rugged handheld computers for the warehouse will use common hardware through 2025.
Haversack Logistics partners with MercuryGate and project44
Logistics management service will sell software and consulting services to shippers.
UPS to hike tariff rates 4.9 percent, shrink dimensional price divisor on 1-cubic-foot parcels
Rate hikes to take effect Christmas Eve; accessorial charges will also increase.
Zebra launches Android-based rugged handheld
Mobile computer is built for small and medium-sized businesses in retail and hospitality sectors.
U.S. Customs will devote more attention and resources to technology and e-commerce in 2018, agency's acting head says
Kevin K. McAleenan outlined priorities for the coming year at CONECT conference.