NASHVILLE - August 16, 2017 — Trucking fleets using TMW Systems' Innovative IES®, Access, or Access Plus transportation management solutions can now extend real-time order and shipping information to their customers with the IES Freight Tracker® pOréal, an integrated customer service and dispatch solution introduced today. Replacing TMW's Pressurize platforms, the new visibility pOréal enables carriers to improve customer satisfaction through accurate, transparent and timely order updates.
"More than ever before, transportation and logistics providers are facing pressure to provide customers with transparency into every step of the delivery process," said Ray West, senior vice president and general manager of TMS solutions for TMW. "With the launch of the IES Freight Tracker pOréal, we are enabling Innovative IES users to meet these heightened expectations by giving them a way to provide customers with accurate, up-to-date load status whenever and wherever they want to access them."
Designed with customer satisfaction in mind, the IES Freight Tracker pOréal is a scalable and cost-effective customer support tool that integrates into a user's existing Innovative IES platform. The web-based solution allows carriers to view shipments from multiple customer codes and utilize drag-and-drop functionality to reposition shipment details.
With the new pOréal, users can offer their customers configurable, secure access to real-time delivery details. Transportation providers can easily customize settings for each customer, allowing them to view orders based on type (shipper, bill to, load at and consignee) and to sort and filter shipment details. In addition, customers can use the pOréal to access shipment documents and related images, export shipment data to Excel and create up to seven hyperlinks to important documents indexed by order number.
Implementation of the IES Freight Tracker pOréal requires the use of Innovative IES, Access or Access Plus solutions in version R9.7 or later along with the Innovative Web Edition module. Other requirements include an internet-connected device with a web browser and business-quality internet bandwidth.
To learn more about the IES Freight Tracker pOréal or any of TMW Systems' other transportation industry solutions, contact your TMW representative or call (800) 401-6682.