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As tight trucking capacity squeezes e-commerce operations, DCs rethink their packaging practices with an eye toward making their business more carrier-friendly.
As tight trucking capacity squeezes e-commerce operations, DCs rethink their packaging practices with an eye toward making their business more carrier-friendly.
Retailers need clear policies, convenient drop-off locations, and better product information up-front to capture more buyers and manage record-level returns post-peak, tech firm data show.
Retailers need clear policies, convenient drop-off locations, and better product information up-front to capture more buyers and manage record-level returns post-peak, tech firm data show.
We know automated trucks are coming, but many may not be aware of the behind-the-scenes automation in use today, including artificial intelligence and machine learning to help companies automate many of the industry's nondriving tasks. Plus: Are supply chain disruptions here to stay?; solutions for handling returns.
We know automated trucks are coming, but many may not be aware of the behind-the-scenes automation in use today, including artificial intelligence and machine learning to help companies automate many of the industry's nondriving tasks. Plus: Are supply chain disruptions here to stay?; solutions for handling returns.
State of Online Returns study shows that retailers are failing to deliver a good customer experience when it comes to returning items—and that even Amazon has room for improvement.
Transparent policies and proactive updates positively influence consumer perception and brand loyalty, according to Narvar study of 1,300 online shoppers.