Survey reveals there’s plenty of room for improvement in e-commerce fulfillment
More than half of consumers say they won’t do business with companies that mishandled order fulfillment this past holiday season.
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ARTICLES
Survey: Retailer mistakes fuel accelerated returns
More than 40% of consumers report returning an item due to retailer error, tech firm data show.
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Late deliveries may cost retailers big
Changing consumer demands add pressure to already stressed DCs during 2020’s unprecedented holiday peak shipping season, survey shows.
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Podcasts
Logistics Matters podcast: Ken Raycroft of Briggs Equipment on keeping warehouse equipment safe for multiple users; manufacturers leave China; distributors without automation may find added stress this holiday season | Season 1 Episode 12
In this episode, we learn how a program from Hyster-Yale is helping lift truck customers on sanitation best practices. Also: manufacturers look to increase resiliency and avoid tariffs by moving out of China; how lack of automation may hurt distributors this holiday season.
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2020 peak season demands heat up
Covid-19-induced buying behaviors will strain supply chain operations this holiday season, software firm’s survey shows.
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