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It used to be that voice technology was used mainly for order picking and ran strictly on industrial-grade proprietary devices. Those days are fast disappearing.
United Stationers' new high-tech voice system was supposed to solve problems with picking errors. No one guessed it would boost productivity by a whopping 28 percent.
A scant three years ago, voice technology vendors questioned whether they'd be able to wean order pickers from their paper lists, keypads and touch screens. Now their biggest problem is keeping up with a double-digit surge in demand.
