Most companies are still honing their omnichannel business strategies. That's the overarching theme of a survey on the topic by industry research firm ARC Advisory Group and DC Velocity. Here's a snapshot of the survey findings.
Being a "shipper of choice" can boost your chances of getting the service you need when trucking capacity is tight. But as our survey found, clear communication and respect for your carriers is good practice no matter what's happening in the market.