State of Home Delivery Report 2016: Retailers' Brave New World
Home delivery, long a dormant and specialized activity for retailers selling large durable goods like furniture and appliances, is experiencing a renaissance, driven increasingly by consumers' expectations for a seamless cross-channel experience. They are rapidly becoming accustomed to receiving packages at their door, and are more and more aware that retailers with stores have an opportunity to leverage local inventory to get it to their door faster and cheaper.
That means, like it or not, it is up to retailers to figure out how to enable home delivery capabilities that will enable them to meet consumers' near-unrealistic expectations.
How do they plan on doing that? RSR's Paula Rosenblum presents the results of their benchmark of retailers' home delivery strategies, along with how well those strategies match up with consumer expectations.
Watch this on-demand webinar and find out if your company is ready for the next generation of Home Delivery in Retail.