Special Services (home deliveries, "White Glove" service, etc.)

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Survey: consumers demand same-day delivery, but don't want to pay for it
Capgemini study finds retailers will need to cover their costs with increased  automation, white glove services.
J.B. Hunt to acquire Cory 1st Choice Home Delivery
Transportation provider expands last-mile delivery services with purchase of New Jersey-based company for $100 million.
JD.com says its fulfillment technology will support "boundaryless" shopping for other retailers
China's biggest retailer brings "retail as a service" model to CES trade show.
Cruise and DoorDash to test autonomous deliveries
Cruise's self-driving fleet will launch food and grocery delivery with DoorDash in early 2019 in San Francisco, companies say.
Amazon says it shipped a billion items via Prime network over peak
Cities with the most last-minute deliveries on Christmas Eve were San Francisco, Austin, Texas, Miami, Dallas-Fort Worth, and Springfield, Va.
E-commerce patterns shift as retailers offer easy return policies
National Returns Day is expected to occur prior to Christmas for the first time, UPS says.
UPS rolls out routing upgrade after software passes pilot test
Navigation tool could cut miles driven, fuel burned by package delivery drivers, company says.
XPO allows online shoppers to track shipments with Google
Interface is firm's latest investment in last-mile, heavy goods network.
XPO completes expansion of heavy goods delivery network
System now includes 85 hubs for handling furniture, appliances, and other items greater than 150 pounds.
Convey says partner program will streamline last-mile delivery
Tech firm adds Flexe, Sedlak, Estes to e-commerce delivery platform.

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