Management Theory & Practice

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Gotta serve somebody
Has customer service nosedived in a time of low unemployment?
Report: Strong supply chains blend technology and humanity
The supply chain of the future requires a 60/40 blend of technology and human expertise, Coyote Logistics survey shows.
Police screen for speeding trucks in summer safety push
Effort is part of Operation Safe Driver Week, July 14-20.
Greg Gantt of Old Dominion Freight Line
In our continuing series of discussions with top supply chain company executives, Greg Gantt of Old Dominion Freight Line shares about his company's culture and how it strives to help its customers keep promises every day.
Survey: millennials demand faster, more customer-focused services for industrial buying
Young, tech-savvy customers want quick delivery, post-sales support, UPS says.
Transplace names Sage as CMO to support "hyper-growth mode"
In other moves, Walmart hires former Google and Amazon executive as new CTO.
Josef Mentzer of Knapp
In our ongoing series of discussions with top supply chain company executives, Josef Mentzer of Knapp shares his thoughts on the growth of e-commerce and meeting "new collar" job preferences.
The long and winding road
We never quite know what the future holds for us and our careers. The key is to be ready for those learning moments.
Work on the high side
An employee with a drug addiction can be costly and a potential liability. But restoring that employee to health can pay dividends for all.
Higher and hirer
The opioid crisis is challenging companies looking for temporary workers. Here are some tips to manage hiring during the holiday surge.

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