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The prophets of lean turned the manufacturing world on its ear. Now they want to do the same for distribution—with just a roll of masking tape and a stopwatch.
The third-party logistics industry sailed through a recession, only to bump up against the business equivalent of a rocky shoal. But even that hasn't dampened its leaders' enthusiasm.
Today's notoriously unforgiving consumers don't care why a product isn't available this minute. They'll just go elsewhere. Two industry giants have come up with breakthrough strategies to keep that from happening.