Omnichannel Articles

In-store traffic is down, but not out
Retailers benefit from last-minute shopping at brick-and-mortar outlets as traffic increases on select holiday shopping days, survey shows.
Symbia Logistics makes three acquisitions
3PL continues strategic growth plans, closing on the purchase of three established logistics businesses, company says.
Amazon extends free holiday shipping promotion
All customers get free shipping through December 18; Amazon Prime same-day and one-day delivery services expanded to 10,000 cities and towns, company says.
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U.S retailers lag in 'click and collect' capabilities
Fewer than a third of U.S. retailers offer buy online, pickup in-store services, survey shows.
Shoppers value communication over convenience in the returns process, study shows
Transparent policies and proactive updates positively influence consumer perception and brand loyalty, according to Narvar study of 1,300 online shoppers.
Adding new tiles to the omnichannel mosaic
As retailers continue to expand their omnichannel service offerings, they're increasingly turning to a traditionally underused resource: the brick-and-mortar store.
Amazon expands free shipping for the holiday season
Online retailer says all U.S. customers will get free shipping for a limited time, beginning November 5.
Consumers to spend 4 percent more this holiday season, NRF survey shows
Omnichannel buying trends continue, as fifty percent of consumers surveyed say they will buy online and pick up in store.
Retailers set to ban "serial returners," survey finds
Following Amazon's lead—and as a way to curb the high costs associated with reverse logistics processes—two-thirds of retailers say they would stop doing business with problem shoppers, ERP provider says.
Amazon's hourly pay increase boosts holiday hiring
Online retail giant says it received 70,000 applications within two days of its $15 minimum-wage announcement as it seeks to fill more than 100,000 seasonal jobs.

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