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If you build your business by guaranteeing customer satisfaction, you'd better be prepared for a flood of returns. An exclusive look at L.L.Bean's strategy for staying afloat on a sea of returned backpacks, fly rods, parkas and moccasins.
China offers lavish incentives to lure foreign investors to its lessdeveloped hinterland. But as some of the takers have discovered, life on the frontier has its perils.
With their ability to store a product's full history, RFID chips promise to solve a variety of retail woes. But some fear that without added security features, they'll divulge the data to anyone with a scanner.