Reverse Logistics | DC Velocity

Report: Seamless returns process is vital this holiday season

Retailers need clear policies, convenient drop-off locations, and better product information up-front to capture more buyers and manage record-level returns post-peak, tech firm data show.

November 9, 2021

DC Velocity Staff

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Retailers need clear policies, convenient drop-off locations, and better product information up-front to capture more buyers and manage record-level returns post-peak, tech firm data show.

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Retailers offer special returns policies to their best customers, Narvar study finds

“One-size-fits-all” e-commerce returns approach is not feasible over long term, firm says.

September 28, 2021

DC Velocity Staff

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“One-size-fits-all” e-commerce returns approach is not feasible over long term, firm says.

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Happy Returns looks to expand reverse logistics platform after PayPal acquisition

Deal to buy product returns startup comes amid rising demand for retail services during pandemic e-commerce jump.

May 13, 2021

DC Velocity Staff

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Deal to buy product returns startup comes amid rising demand for retail services during pandemic e-commerce jump.

REVERSE LOGISTICS

Catching the boomerang

Consumers love a streamlined product returns experience. That’s driving retailers to automate the back-end processes that make it all work.

April 16, 2021

Ben Ames

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Consumers love a streamlined product returns experience. That’s driving retailers to automate the back-end processes that make it all work.

THOUGHT LEADERS

Turnaround for reverse logistics: interview with Tony Sciarrotta

With e-commerce expected to continue its growth trajectory, retailers have to get serious about how they handle returns. Tony Sciarrotta has some ideas.

April 6, 2021

Ben Ames

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With e-commerce expected to continue its growth trajectory, retailers have to get serious about how they handle returns. Tony Sciarrotta has some ideas.

Podcasts

The Logistics Matters podcast: Tony Sciarrotta of the Reverse Logistics Association on handling returns | Season 2 Episode 2

How retailers are handling the deluge of holiday returns; how to compete with industry disruptors; dhanging the retail experience.

January 15, 2021

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How retailers are handling the deluge of holiday returns; how to compete with industry disruptors; dhanging the retail experience.

Flood of e-commerce returns causes backlogs in processing

Retailers wooing shoppers exacerbate high volumes by accepting older returns, Returnly says.

December 30, 2020

DC Velocity Staff

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Retailers wooing shoppers exacerbate high volumes by accepting older returns, Returnly says.

Retailer errors fuel accelerated returns

Survey: Retailer mistakes fuel accelerated returns

More than 40% of consumers report returning an item due to retailer error, tech firm data show.

December 23, 2020

DC Velocity Staff

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More than 40% of consumers report returning an item due to retailer error, tech firm data show.

Retailers designing stores to support inventory and logistics work, not just shopping

CBRE report says brick and mortar footprints must enable inventory control, product sorting, shipping, and receiving.

December 21, 2020

DC Velocity Staff

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CBRE report says brick and mortar footprints must enable inventory control, product sorting, shipping, and receiving.

Podcasts

The Logistics Matters podcast: Drew McElroy of Transfix on freight markets and last-mile delivery | Season 1 Episode 29

We discuss freight markets and the challenges of last-mile deliveries with Drew McElroy, chairman and co-founder of digital freight-matching vendor Transfix. Also: how retailers are preparing for this unique peak season; dealing with an avalanche of returns.

October 23, 2020

No Comments

We discuss freight markets and the challenges of last-mile deliveries with Drew McElroy, chairman and co-founder of digital freight-matching vendor Transfix. Also: how retailers are preparing for this unique peak season; dealing with an avalanche of returns.

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