Material Handling

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Material handling guru John Splude helped bring the customer care revolution to an industry where the guiding philosophy used to be "Get in, install the biggest system you can sell 'em, and get out."

You're in good company. Even the leading-edge DCs are shying away from the revolutionary in favor of more traditional equipment that's better, cheaper and faster and increasingly controlled by computers.

All it took to transform shipping operations at Clarins USA was an unimposing little machine that takes the guesswork out of the packaging process.

Collaborating with a third-party logistics management firm and an international material handling specialist, BMW runs a production parts warehouse in South Carolina that operates with the precision of a Z4 roadster.