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United Stationers' new high-tech voice system was supposed to solve problems with picking errors. No one guessed it would boost productivity by a whopping 28 percent.
A scant three years ago, voice technology vendors questioned whether they'd be able to wean order pickers from their paper lists, keypads and touch screens. Now their biggest problem is keeping up with a double-digit surge in demand.
The word's spreading quickly that voice recognition systems are a lot more than just toys for gear geeks. Wearable computers let DC workers do their jobs faster and better whether it's picking, putaway or cycle counting.