E-commerce delivery specialist Doddle--which was recently bought by the supply chain software vendor Blue Yonder--will work with FedEx Corp. to expand their network of return drop-off points and enable a “frictionless” product returns experience for U.S. consumers.
The deal links nearly 2,000 drop-off points at FedEx Office locations across the country with Inmar Post-Purchase Solutions, a joint venture between Inmar and Doddle. Blue Yonder acquired Doddle in 2023, saying the British tech firm would add capabilities in final mile, returns management, and reverse logistics solutions.
According to the partners, the newly expanded package-free drop-off network offers retailers and brands the opportunity to reduce costs and provide their customers with a positive returns experience. It addresses a frequent bone of contention between shoppers and stores—a recent Inmar survey revealed that 60% of online consumers would no longer shop with a merchant after a single poor returns experience.
“We are excited to team with Inmar to bring more convenience to the returns experience for their customers,” Ryan Kelly, vice president of commercialization at FedEx, said in a release. “We provide an exceptional label-less, package-less experience at FedEx Office and we are always looking for ways to help merchants solve their most pressing post-purchase challenges.”
Editor's note: This article was revised on August 15 for clarity.
