Skip to content
Search AI Powered

Latest Stories

Press releases are provided by companies as is and have not been edited or checked for accuracy. Any queries should be directed to the company issuing the release.

Banyan Technology Wins 2023 Excellence in Customer Service Award

Banyan Technology, the leading provider of freight management software for real-time rating and execution of all over-the-road (OTR) shipments, has been named a winner in the 2023 Excellence in Customer Service Award.

Banyan Technology Wins 2023 Excellence in Customer Service Award

CLEVELAND, OH (April 13, 2023) – Banyan Technology, the leading provider of freight management software for real-time rating and execution of all over-the-road (OTR) shipments, has been named a winner in the 2023 Excellence in Customer Service Award presented by Business Intelligence Group.

“We are dedicated to providing personalized service and support and maintaining an open line of communication with our clients,” said Brian Smith, CEO of Banyan Technology. “We believe that creating an established rapport with our clients builds better relationships and partnerships that foster more opportunities for growth, ultimately proving more beneficial to everyone.”


Banyan is committed to innovation through client collaboration and has established a long history of feedback from its more than 3,500 clients to enhance its LIVE Connect™ platform. The company’s internal team of Account Managers is dedicated to establishing and supporting client relationships, while the Client Solutions Team is held to high standards of excellence when responding to client calls and emails for personalized service and system support.

“We follow a proven, client-centric approach to customer service,” said Director of Client Experience, Teresa Waldron. “It is a cornerstone of our business strategy, and we believe it is truly one of the key reasons Banyan experiences a client retention rate far above industry average. It’s what sets us apart from our competition.”

Customer satisfaction and client retention have been critical factors in Banyan’s success since its founding. The company has consistently maintained client churn of less than 3% in an industry where 5-7% is the norm.

The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were given out to consultants, outsource partners and technology providers for superior performances in the past 12 months.

“Customer service professionals and suppliers have had to make significant changes to adapt to our evolving world,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “It is our honor to recognize Banyan Technology as they are leading by example and making real progress on improving the daily lives of so many.”

For more information about Banyan Technology, visit www.banyantechnology.com.

###

About Banyan Technology:
As North America's leading provider of freight management software for real-time rating and scheduling for over-the-road (OTR) shipments, Banyan Technology provides innovative, flexible solutions within our LIVE Connect platform for Truckload (TL), Less-Than-Truckload (LTL), Local Carrier, and Parcel shipping. Our real-time intel, actionable insights, and instant access to information help drive greater operational efficiencies and create significant value for shippers, 3PLs, and supply chain partners. To learn more, visit www.banyantechnology.com or connect with us on LinkedIn, Facebook, and Twitter.

About Business Intelligence Group:
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers. www.bintelligence.com

https://www.banyantechnology.com

The Latest

More Stories

Warp Announces Preparation for U.S. Government Partnership to Enhance Service and Efficiency

Los Angeles, CA, Jan. 29, 2025 (GLOBE NEWSWIRE) -- Warp, a tech-powered network of cross-docks and carriers offering various vehicle sizes, announced that 2025 it will extend its solutions and services to the U.S. government. Warp aims to modernize government freight logistics with machine-learning-driven planning, optimized network strategies, and flexible solutions to create efficient, cost-effective, and sustainable supply chain transportation.

Focused on optimizing every load, every time, Warp employs machine learning (ML), artificial intelligence (AI), and groundbreaking consolidation techniques to blur the traditional lines of freight shipping by combining the best elements of LTL, FTL, and parcel delivery. Using its homogenous fleet including cargo vans, sedans, box trucks, and 53-foot trailers, Warp facilitates carrier injections, inbound vendor consolidation, pool point distribution, zone-skipping, store replenishment, and national retail distribution for some of the world’s largest shippers.

Keep ReadingShow less

Featured

Toyota Material Handling MidSouth’s Forklift Donation Raises $40,000 for Higher Education

Toyota Material Handling and Toyota Material Handling MidSouth partner to donate 5,000-pound-capacity pneumatic forklift at Concrete Industry Management’s annual charity auction.

Photo courtesy of Toyota Material Handling

Toyota Material Handling MidSouth’s Forklift Donation Raises $40,000 for Higher Education

LAS VEGAS, Jan. 28, 2024 – Toyota Material Handling MidSouth, a full-service dealer for Toyota Material Handling, showcased its dedication to fostering the next generation of industry professionals by donating a 5,000-pound-capacity Toyota Core IC Pneumatic forklift to the Concrete Industry Management’s (CIM) annual charity auction on January 22.

The forklift’s winning bid of $40,000 significantly contributed to the auction’s total proceeds of $2.15 million, supporting CIM’s mission to address the growing demand for skilled professionals in the concrete industry. Offered at five universities, CIM equips students with technical, communication and management expertise, preparing them for successful careers in a rapidly evolving industry. Proceeds from the auction are used to assist CIM in funding higher education programs that offer degrees in concrete industry management.

Keep ReadingShow less

Chang Robotics launches 'The Chang Robotics Fund' - A Seed Stage Venture Capital Fund targetting a $50M Raise to Specialize in Disruptive Technology

JACKSONVILLE, Fla., Jan. 27, 2025 /PRNewswire/ -- 2,750 miles away from Silicon Valley, Matthew Chang, founder of Chang Robotics, today announced his next business venture: The Chang Robotics Fund. The Fund is targeting a $50M raise to address the numerous needs and market opportunities the Chang Robotics engineering team identified in their daily operations by investing in disruptive technologies designed to confront the industry's most urgent challenges—from labor shortages to energy efficiency to environmental remediation. By utilizing innovative intellectual property and the engineering and management expertise of Chang Robotics, the Fund seeks to scale its targeted innovations into impactful, transformative, and profitable businesses.

Global industries, from manufacturing to healthcare, face mounting pressures such as intensifying global competition, workforce constraints, escalating expenses, and the urgent need for environmental restoration. Tackling these issues demands a new paradigm of intelligent automation, energy efficiency, and sustainable innovation.

Keep ReadingShow less

Adelante SCM and Magaya Release Report on the 2025 State of Digitization in Freight Forwarding

Miami, FL – January 28, 2025 – Magaya Corporation, the leading freight management platform for logistics service providers (LSPs), today released a report detailing the state of digitization in freight forwarding and the divide that presently exists between shipper expectations and forwarder capabilities.

In November 2024, independent research firm Adelante SCM and Magaya surveyed executives in the logistics services industry, as well as supply chain and logistics executives from manufacturing, retail, and distribution companies. The research found a substantial gap between what the shippers expect in terms of technological capabilities and what their logistics service providers currently offer.

Keep ReadingShow less

ORTEC Joins Wine & Spirits Wholesalers of America (WSWA)

Atlanta, GA – ORTEC, a leader in advanced analytics and optimization solutions, is excited to announce its membership in the Wine and Spirits Wholesalers of America (WSWA), the only national membership organization dedicated to wine and spirits distributors.

“Joining WSWA is an important milestone for ORTEC toward our goal to become a trusted technology partner to wine and spirits distributors,” said Mat Witte, CEO of ORTEC Americas. “We envision a future of collaborating with fellow members to drive innovation and optimize operations that benefit their business, their customers, and the industry as a whole.”

As a member of WSWA, ORTEC is committed to leveraging its expertise in advanced analytics and optimization to support the goals of the wine and spirits distribution industry. This collaboration will enable ORTEC to share insights and innovative solutions that can help streamline loading and delivery while improving efficiency across the sector.

About ORTEC
ORTEC is a leading provider of advanced analytics and optimization solutions, dedicated to helping organizations enhance their operational efficiency and decision-making processes. With a strong focus on innovation, ORTEC leverages cutting-edge technologies and data-driven insights to address complex challenges across a number of industries, including logistics, manufacturing, and healthcare. The company’s commitment to continuous improvement and collaboration with clients enables businesses to optimize their resources, reduce costs, and drive sustainable growth. By integrating advanced analytics into their operations, ORTEC empowers organizations to make informed decisions that lead to transformative outcomes and a competitive edge in the market. Discover more at ORTEC | NEWS.

About WSWA
WSWA plays a vital role in advocating for the interests of distributors on federal, state, regulatory, and legal issues that impact the beverage alcohol industry. The organization focuses on critical policy areas, including taxation of family-owned businesses, state-based alcohol regulation, social responsibility, and impaired driving prevention. Additionally, WSWA offers programs designed to promote the careers of its members and help their businesses thrive in a diverse and dynamic industry. Learn more at wswa.org.