We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • ::COVID-19 COVERAGE::
  • INDUSTRY PRESS ROOM
  • ABOUT
  • CONTACT
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
    • Mobile Apps
  • TRANSPORTATION
  • MATERIAL HANDLING
  • TECHNOLOGY
  • LIFT TRUCKS
  • PODCAST ETC.
    • Podcast
    • Blogs
      • Analytics & Big Data
      • Best Practices
      • Dispatches
      • Empowering Your Performance Edge
      • Logistics Problem Solving
      • One-Off Sound Off
      • Public Sector Logistics
      • Two Sides of the Logistics Coin
      • Submit your blog post
    • Events
    • White Papers
    • Industry Press Room
      • Upload Your News
    • New Products
      • Upload Your Product News
    • Conference Guides
    • Conference Reports
    • Newsletters
    • Mobile Apps
  • DCV-TV
    • DCV-TV 1: News
    • DCV-TV 2: Case Studies
    • DCV-TV 3: Webcasts
    • DCV-TV 4: Viewer Contributed
    • DCV-TV 5: Solution Profiles
    • MODEX 2020
    • Upload Your Video
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
    • Mobile Apps
  • TRANSPORTATION
  • MATERIAL HANDLING
  • TECHNOLOGY
  • LIFT TRUCKS
  • PODCAST ETC.
    • Podcast
    • Blogs
      • Analytics & Big Data
      • Best Practices
      • Dispatches
      • Empowering Your Performance Edge
      • Logistics Problem Solving
      • One-Off Sound Off
      • Public Sector Logistics
      • Two Sides of the Logistics Coin
      • Submit your blog post
    • Events
    • White Papers
    • Industry Press Room
      • Upload Your News
    • New Products
      • Upload Your Product News
    • Conference Guides
    • Conference Reports
    • Newsletters
    • Mobile Apps
  • DCV-TV
    • DCV-TV 1: News
    • DCV-TV 2: Case Studies
    • DCV-TV 3: Webcasts
    • DCV-TV 4: Viewer Contributed
    • DCV-TV 5: Solution Profiles
    • MODEX 2020
    • Upload Your Video
Home » Manhattan Associates Introduces Customer Engagement Solution
Press releases are provided by companies as is and have not been edited or checked for accuracy. Any queries should be directed to the company issuing the release.

Upload your press release

Manhattan Associates Introduces Customer Engagement Solution

January 15, 2018
No Comments

Manhattan Associates, today announced an innovative solution that gives retailers new insight into individual shopping experiences to provide exceptional, personalized service. Part of the Manhattan Active™ Omni platform, Manhattan Customer Engagement is the first product to connect customer conversations on social media platforms, like Facebook and Twitter, with real-time order information to give associates a complete and accurate picture of each customer's buying journey.

Digitally-savvy consumers are demanding a more personalized shopping experience from retailers. "Nearly 90% of organizations say they are focused on personalizing customer experiences, yet only 40% of shoppers say that information they get from retailers is relevant to their tastes and interests," according to Brendan Witcher, principal analyst at Forrester Research as reported in The Wall Street Journal.

Manhattan Customer Engagement is the first solution that combines unstructured data from customer conversations with structured order information to allows retailers to make instant service improvements. This single, comprehensive view of the customer eliminates multiple applications and simplifies the process of analyzing each customer's buying journey. Customer Engagement works seamlessly with Enterprise Order Management to predict and identify potential issues and automatically create cases to correct them before they become problems.

"When it comes to defining the optimal service experience, every customer comes with a different set of needs and desires," said Eddie Capel, president and chief executive officer of Manhattan Associates. "By being the first to connect order and customer data, Manhattan's new Customer Engagement solution delivers the industry's only actionable insight into the what, why, and how of omnichannel shopping so that retailers can truly personalize and optimize the entire buyer journey."

Manhattan Customer Engagement includes the following key features:
Customer Profile and Analytics - Delivers real-time, updated customer profile and metrics driven by current and historical orders, performance against commitments and aggregate data.
Case Management - Natively built within the ordering system of record, Customer Engagement gives associates the ability to open, manage, escalate and resolve customer issues directly.
Social Listening and Communication - Native integration to social channels within the ordering system of record increases customer service reach and reduces response times for customer needs.
Associate and Manager Dashboards - Command and control over the customer experience by providing a comprehensive view of customer history and the ability to monitor daily work activity.

Receive up-to-date product, customer and partner news directly from Manhattan Associates on Twitter andFacebook.

About Manhattan Associates
Manhattan Associates is a technology leader in supply chain and omnichannel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers.

Manhattan Associates designs, builds and delivers leading edge cloud and on-premises solutions so that across the store, through your network or from your fulfillment center, you are ready to reap the rewards of the omnichannel marketplace. For more information, please visit www.manh.com.

Company: Manhattan Associates

Company URL: http://www.manh.com/products/customer-engagement

Submit your logistics, material handling, or supply chain related company news in DC VELOCITY's Industry Press Room section or New Products section
Supply Chain Services
KEYWORDS Manhattan Associates
  • Related Articles

    Manhattan Associates teams with HP for streamlined point-of-sale platform

    Manhattan Associates Connects the Call Center to Modern Shopper Expectations

    Manhattan Associates software bundle unites e-commerce and physical storefronts

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular Articles

  • Cold chain giant Lineage Logistics buys its own rail operator

  • For container lines and ports, what a difference a year makes

  • Outlook 2021: What’s in store for logistics supply chain?

  • Cushman & Wakefield Brokers Sale of 170 Acres plus Lease for 1MSF Build-to-Suit for Home Improvement Retailer in Commerce City, CO.

  • Capacity challenges will continue in 2021

Now Playing on DCV-TV

2mw 01 11 21 thumb

Ocean Sector Shaping the Next Shipageddon

DCV-TV 4: Viewer Contributed
If you're a shipper, it's never good when a rep for an ocean carrier tells you, "You better sit down before you read this." We've been seeing astoundingly high increases in the ocean sector and they seem to have staying power. While the ocean carriers used blank sailings last year to tip the balance of supply and...

FEATURED WHITE PAPERS

  • Proven Benefits: A Compendium of Slotting Optimization Success Snapshots

  • Bridging Information Gaps in Dock and Yard Operations

  • How Intelligent Sensor Solutions Turn Data Into Action

  • Order picking Solutions: Understanding Your Options

View More

Subscribe to DC Velocity Magazine

GET YOUR FREE SUBSCRIPTION
  • SUBSCRIBE
  • NEWSLETTERS
  • ADVERTISING
  • CUSTOMER CARE
  • CONTACT
  • ABOUT
  • STAFF
  • PRIVACY POLICY

Copyright ©2021. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing