Intelligrated, a North American-owned automated material handling solutions provider, has opened the Intelligrated Technology Repair Services Lab at the company's Customer Service and Support (CSS) center in Cincinnati. The lab features five workstations dedicated to electronics and computer repair services as well as a hands-on troubleshooting environment that helps engineers resolve issues up to 50-percent faster than the traditional, manual-based support method.
The lab provides in-house repair services for Intelligrated's Real Time Solutions pick-to-light devices, industrial BOSS controllers, enterprise-class InControlWare servers, and various other system components.
The lab's troubleshooting environment gives Intelligrated's technical support staff hands-on access to fully functional system components, such as variable frequency drives (VFDs), programmable logic controllers (PLCs), and other devices. This set-up allows a support engineer to replicate a troubleshooting situation. When a customer calls, the technical support engineer can simulate systems or networks that mirror the customer's operations and provide faster step-by-step guidance.
The lab also fabricates custom cables for both replacement or retrofit field projects and features a programming service to load custom firmware and site-specific programs into industry standard field devices such as I/O interface boards, touch panels, and PLCs. Additionally, Intelligrated now offers free in-house bench testing and diagnostic services for authorized returns, where clients can receive a quote for repairs without incurring any upfront costs.
Company URL: www.intelligrated.com