Intermec unveils a new managed services portfolio, INcontrol, which enables greater visibility and proactive tracking of customers' mobile devices. INcontrol delivers flexible, integrated mobile device and wireless network management services via a hosted Web-based tool set. The service shifts the day-to-day task of management and troubleshooting of mobile devices and WLAN/WWAN infrastructures to Intermec or one of its qualified PartnerNet members' technical experts. This allows customers to efficiently track assets, secure network investments, and achieve a lower total cost of ownership.
With three integrated offerings—INview, INsync, and INcommand—INcontrol's service levels offer enterprises diverse support options. INview is a basic device management option that offers device inventory, including monitoring of device status and serial numbers, asset reports, and telephone technical support. INsync is a robust device management option that includes INview services plus proactive monitoring, remote troubleshooting, device statistics and management, real-time information on battery life, and customized e-mail and SMS alerts. INcommand is a full wireless network management option that includes INsync services plus monitoring of WLAN and/or WWAN status and signal strength, network troubleshooting, and printer tracking, as well as monitoring of WWAN data usage, SMS, e-mail, and phone history.
INcontrol is designed to accommodate diverse customer specifications, and is accessible anytime via a secure Web browser. The platform helps enterprises avoid downtime through access to both standardized and custom asset reports, allowing IT managers to examine the current state, location, and utilization of mobile investments. INcontrol also promotes the protection of vital business data, as devices can be remotely wiped if lost or if they have not checked into the network within a specified period of time.
Company: Intermec Inc.
Company Phone: (800) 347-2636
Company URL: www.intermec.com