SEKO, a global provider of freight forwarding and logistics solutions, has released a voice-based automated delivery notification system. The system was created jointly with Prairie Systems Inc. and was designed to save customer service personnel considerable time normally spent notifying their clients of booked shipments and on-hand destination arrivals. With the text-to-speech technology offered by the new notification system, calls can now be placed electronically and messages left without manual intervention. In addition to reducing call loads for customer service representatives, the system also increases customer satisfaction. In addition, easy access to SEKO's Web-based tools enables customers to edit program features and obtain comprehensive, real-time information on attempted calls, contacts made and results.
Company URL: www.sekoworldwide.com