Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
The head of the Georgia Ports Authority (GPA) said today that there needs to be an immediate resolution of the issues
causing massive congestion at West Coast ports. Curtis J. Foltz, GPA's executive director, said the Port of Savannah is
approaching critical mass from container traffic diverted by shippers and consignees concerned that ongoing labor turmoil
will lead to a shutdown of West Coast ports.
Even though Savannah has been one of the prime beneficiaries of cargo diverted to East Coast ports, Foltz said the continued
problems in the West are problematic for everyone because they throw an otherwise balanced supply chain out of whack. Foltz said
the worsening congestion out West has been "incredibly disruptive" to all stakeholders. An immediate fix is necessary to restore
fluidity to the U.S. ocean import-export network and ease the pressure on Savannah, whose volumes in the first half of its fiscal
year have spiked well above historical norms, he said.
Through December, the midway point of GPA's 2015 fiscal year, container volumes, measured by twenty-foot equivalent units
(TEU), were up about 13 percent year-over-year. In recent times, the year-over-year increase has been around 4 to 5 percent,
Foltz said. He added that there's a good chance the higher volumes will hold through the rest of the fiscal year.
Foltz said it's impossible to quantify how much of the surge is from Asia-originating traffic that has been rerouted because of
labor strife on the West Coast to go through the Suez Canal for calls at the East Coast. There are other factors that could play
into Savannah's growth. It is considered to have one of the best logistics infrastructures of any U.S. port, a big attraction for
large retailers. It also is considered the Southeast's go-to port for refrigerated exports; unlike most U.S. ports, Savannah has a
fairly balanced import-export mix.
Savannah, the country's fourth-busiest container port—behind the Port of Los Angeles, Port of Long Beach, and the Port of New
York and New Jersey—has so far been able to accommodate the increased traffic without a major strain on its capacity, Foltz said.
However, its infrastructure will be pushed to the limit if diverted import volumes that would normally enter the West Coast don't
recede soon, Foltz added. "We don't have much cushion left," he said.
Joe Harris, spokesman for the Port of Virginia, said earlier in the week that the ports under its jurisdiction have
also seen a significant influx of diverted traffic, and that they, too, are reporting that capacity is growing scarce.
TALKS REMAIN SNARLED
Maritime stakeholders go into the President's Day weekend dogged by uncertainty over the status of contract talks between the
International Longshore and Warehouse Union (ILWU), which represents about 20,000 unionized workers at 29 West Coast ports, and
ship management represented by the Pacific Maritime Association (PMA). The two sides, which have been working without a contract
since July 1,
continue to negotiate under the guidance of a federal mediator.
Meanwhile, PMA suspended vessel loading and unloading operations yesterday and will do so again tomorrow through Monday.
Vessel loading and unloading operations were also suspended on Feb. 7 and 8. PMA said management would not pay top dollar to
dockworkers allegedly involved in a deliberate three-month work slowdown that has snarled port operations from Seattle to San
Diego. ILWU said the backlogs are the result of employer mismanagement and the impact of larger ships carrying more goods, which
has overwhelmed port infrastructures. The union also released what it said were aerial photographs of empty docks at the ports of
Los Angeles and Long Beach in an effort to refute management's contentions that the facility is gridlocked.
ILWU has asked management not to shut down the ports by imposing a lockout, saying both sides are very close to a new contract.
However, PMA said the union continues to make unreasonable demands such as the unilateral right to fire any arbitrator who rules
against them in disputes at the end of each contract period.
West Coast port officials are resigned to the idea that some cargo diverted as a result of the labor problems are likely never
to return. "There's no question that we are going to lose business, the question is how bad it is, and how fast we can recover
from it," Jon Slangerup, head of the Port of Long Beach, said this week on a cable news program. Long Beach officials said they
don't know how much is being diverted or precisely where it is going. As of this morning, there are 19 vessels at anchor at the
twin southern California ports, according to Lee Peterson, a spokesman for the Port of Long Beach.
Foltz said that once a new contract is signed and West Coast port operations slowly return to normal, much of the diverted
cargo will return. He added, however, that GPA would not be shy about trying to keep diverted business at Savannah or courting
new customers who've grown tired of the status quo out West and might welcome a change.
"There have been new accounts that had not tried an East Coast solution" who were pleased with the experience at Savannah and
other East Coast ports, Foltz said. These companies represent "new opportunities" for Savannah, he said.
As holiday shoppers blitz through the final weeks of the winter peak shopping season, a survey from the postal and shipping solutions provider Stamps.com shows that 40% of U.S. consumers are unaware of holiday shipping deadlines, leaving them at risk of running into last-minute scrambles, higher shipping costs, and packages arriving late.
The survey also found a generational difference in holiday shipping deadline awareness, with 53% of Baby Boomers unaware of these cut-off dates, compared to just 32% of Millennials. Millennials are also more likely to prioritize guaranteed delivery, with 68% citing it as a key factor when choosing a shipping option this holiday season.
Of those surveyed, 66% have experienced holiday shipping delays, with Gen Z reporting the highest rate of delays at 73%, compared to 49% of Baby Boomers. That statistical spread highlights a conclusion that younger generations are less tolerant of delays and prioritize fast and efficient shipping, researchers said. The data came from a study of 1,000 U.S. consumers conducted in October 2024 to understand their shopping habits and preferences.
As they cope with that tight shipping window, a huge 83% of surveyed consumers are willing to pay extra for faster shipping to avoid the prospect of a late-arriving gift. This trend is especially strong among Gen Z, with 56% willing to pay up, compared to just 27% of Baby Boomers.
“As the holiday season approaches, it’s crucial for consumers to be prepared and aware of shipping deadlines to ensure their gifts arrive on time,” Nick Spitzman, General Manager of Stamps.com, said in a release. ”Our survey highlights the significant portion of consumers who are unaware of these deadlines, particularly older generations. It’s essential for retailers and shipping carriers to provide clear and timely information about shipping deadlines to help consumers avoid last-minute stress and disappointment.”
For best results, Stamps.com advises consumers to begin holiday shopping early and familiarize themselves with shipping deadlines across carriers. That is especially true with Thanksgiving falling later this year, meaning the holiday season is shorter and planning ahead is even more essential.
According to Stamps.com, key shipping deadlines include:
December 13, 2024: Last day for FedEx Ground Economy
December 18, 2024: Last day for USPS Ground Advantage and First-Class Mail
December 19, 2024: Last day for UPS 3 Day Select and USPS Priority Mail
December 20, 2024: Last day for UPS 2nd Day Air
December 21, 2024: Last day for USPS Priority Mail Express
Measured over the entire year of 2024, retailers estimate that 16.9% of their annual sales will be returned. But that total figure includes a spike of returns during the holidays; a separate NRF study found that for the 2024 winter holidays, retailers expect their return rate to be 17% higher, on average, than their annual return rate.
Despite the cost of handling that massive reverse logistics task, retailers grin and bear it because product returns are so tightly integrated with brand loyalty, offering companies an additional touchpoint to provide a positive interaction with their customers, NRF Vice President of Industry and Consumer Insights Katherine Cullen said in a release. According to NRF’s research, 76% of consumers consider free returns a key factor in deciding where to shop, and 67% say a negative return experience would discourage them from shopping with a retailer again. And 84% of consumers report being more likely to shop with a retailer that offers no box/no label returns and immediate refunds.
So in response to consumer demand, retailers continue to enhance the return experience for customers. More than two-thirds of retailers surveyed (68%) say they are prioritizing upgrading their returns capabilities within the next six months. In addition, improving the returns experience and reducing the return rate are viewed as two of the most important elements for businesses in achieving their 2025 goals.
However, retailers also must balance meeting consumer demand for seamless returns against rising costs. Fraudulent and abusive returns practices create both logistical and financial challenges for retailers. A majority (93%) of retailers said retail fraud and other exploitive behavior is a significant issue for their business. In terms of abuse, bracketing – purchasing multiple items with the intent to return some – has seen growth among younger consumers, with 51% of Gen Z consumers indicating they engage in this practice.
“Return policies are no longer just a post-purchase consideration – they’re shaping how younger generations shop from the start,” David Sobie, co-founder and CEO of Happy Returns, said in a release. “With behaviors like bracketing and rising return rates putting strain on traditional systems, retailers need to rethink reverse logistics. Solutions like no box/no label returns with item verification enable immediate refunds, meeting customer expectations for convenience while increasing accuracy, reducing fraud and helping to protect profitability in a competitive market.”
The research came from two complementary surveys conducted this fall, allowing NRF and Happy Returns to compare perspectives from both sides. They included one that gathered responses from 2,007 consumers who had returned at least one online purchase within the past year, and another from 249 e-commerce and finance professionals from large U.S. retailers.
The “series A” round was led by Andreessen Horowitz (a16z), with participation from Y Combinator and strategic industry investors, including RyderVentures. It follows an earlier, previously undisclosed, pre-seed round raised 1.5 years ago, that was backed by Array Ventures and other angel investors.
“Our mission is to redefine the economics of the freight industry by harnessing the power of agentic AI,ˮ Pablo Palafox, HappyRobotʼs co-founder and CEO, said in a release. “This funding will enable us to accelerate product development, expand and support our customer base, and ultimately transform how logistics businesses operate.ˮ
According to the firm, its conversational AI platform uses agentic AI—a term for systems that can autonomously make decisions and take actions to achieve specific goals—to simplify logistics operations. HappyRobot says its tech can automate tasks like inbound and outbound calls, carrier negotiations, and data capture, thus enabling brokers to enhance efficiency and capacity, improve margins, and free up human agents to focus on higher-value activities.
“Today, the logistics industry underpinning our global economy is stretched,” Anish Acharya, general partner at a16z, said. “As a key part of the ecosystem, even small to midsize freight brokers can make and receive hundreds, if not thousands, of calls per day – and hiring for this job is increasingly difficult. By providing customers with autonomous decision making, HappyRobotʼs agentic AI platform helps these brokers operate more reliably and efficiently.ˮ
RJW Logistics Group, a logistics solutions provider (LSP) for consumer packaged goods (CPG) brands, has received a “strategic investment” from Boston-based private equity firm Berkshire partners, and now plans to drive future innovations and expand its geographic reach, the Woodridge, Illinois-based company said Tuesday.
Terms of the deal were not disclosed, but the company said that CEO Kevin Williamson and other members of RJW management will continue to be “significant investors” in the company, while private equity firm Mason Wells, which invested in RJW in 2019, will maintain a minority investment position.
RJW is an asset-based transportation, logistics, and warehousing provider, operating more than 7.3 million square feet of consolidation warehouse space in the transportation hubs of Chicago and Dallas and employing 1,900 people. RJW says it partners with over 850 CPG brands and delivers to more than 180 retailers nationwide. According to the company, its retail logistics solutions save cost, improve visibility, and achieve industry-leading On-Time, In-Full (OTIF) performance. Those improvements drive increased in-stock rates and sales, benefiting both CPG brands and their retailer partners, the firm says.
"After several years of mitigating inflation, disruption, supply shocks, conflicts, and uncertainty, we are currently in a relative period of calm," John Paitek, vice president, GEP, said in a release. "But it is very much the calm before the coming storm. This report provides procurement and supply chain leaders with a prescriptive guide to weathering the gale force headwinds of protectionism, tariffs, trade wars, regulatory pressures, uncertainty, and the AI revolution that we will face in 2025."
A report from the company released today offers predictions and strategies for the upcoming year, organized into six major predictions in GEP’s “Outlook 2025: Procurement & Supply Chain” report.
Advanced AI agents will play a key role in demand forecasting, risk monitoring, and supply chain optimization, shifting procurement's mandate from tactical to strategic. Companies should invest in the technology now to to streamline processes and enhance decision-making.
Expanded value metrics will drive decisions, as success will be measured by resilience, sustainability, and compliance… not just cost efficiency. Companies should communicate value beyond cost savings to stakeholders, and develop new KPIs.
Increasing regulatory demands will necessitate heightened supply chain transparency and accountability. So companies should strengthen supplier audits, adopt ESG tracking tools, and integrate compliance into strategic procurement decisions.
Widening tariffs and trade restrictions will force companies to reassess total cost of ownership (TCO) metrics to include geopolitical and environmental risks, as nearshoring and friendshoring attempt to balance resilience with cost.
Rising energy costs and regulatory demands will accelerate the shift to sustainable operations, pushing companies to invest in renewable energy and redesign supply chains to align with ESG commitments.
New tariffs could drive prices higher, just as inflation has come under control and interest rates are returning to near-zero levels. That means companies must continue to secure cost savings as their primary responsibility.