If you want to know how your warehouse operations measure up against those of your peers, you'll find the information you need in DC Measures 2014, the annual benchmarking study issued by the Warehousing Education and Research Council (WERC). The study covers 47 operational metrics in seven categories: customer, operational, financial, capacity/quality, employee/safety, perfect order, and cash-to-cash cycles.
Conducted in January, the survey asked the more than 600 participants to share their actual performance data from 2013. The data are reviewed across five demographic areas: type of industry, type of operation, type of customer, business strategy, and company size. The report also reviews developing trends and includes case studies highlighting how two companies used their benchmarking data to improve performance.
WERC offers customized comparative reports, including information specific to industry, customer type, and business strategy. In addition, several of the performance metrics identified in the DC Measures reports have been embedded in the Visual Metrics executive dashboard tool offered by software developer Tecsys.
Produced with support from Kronos and Kenco, the research was conducted by professors Karl Manrodt, Ph.D., of Georgia Southern University and Donnie Williams of Georgia College & State University, and Joe Tillman of TSquared Logistics.