Art van Bodegraven was, among other roles, chief design officer for the DES Leadership Academy. He passed away on June 18, 2017. He will be greatly missed.
Several eons ago, when traffic managers had yet to morph into logisticians or worse, supply chain managers, an epidemic of just-in-time (JIT) initiatives swept across the planet. It's not hard to understand what managers of the day found so appealing about JIT (which emphasizes lean inventories with frequent replenishments). In an era of easily available and inexpensive fuel, the inventory savings easily offset the costs of added deliveries. Businesses of all stripes jumped aboard the JIT bandwagon.
At about the same time, we saw the rapid shift of sourcing to suppliers far afield—generally to the Pacific Rim, but always to low-labor-cost countries. Of course, that movement, too, was predicated on the ability to move vast quantities of goods incredible distances with low-cost fuel.
But as the outsourcing movement gathered strength, the price of crude oil also began to move. Actually, it began to gallop. As the price of crude approached $150 a barrel, the notion of $200-a-barrel oil—once unthinkable—no longer seemed preposterous. And no one snickered anymore when $500 was floated as a possibility or scoffed at warnings that oil might someday be unavailable at any price.
Overnight, it became permissible to talk about the foundational things that were wrong with long-distance offshoring. It was no longer necessary to whisper about inadequate and unreliable infrastructures, corrupt officials, the vulnerability of intellectual property, currency manipulation, and the like. They'd always been weaknesses, but low unit costs had a way of blinding the eyes to reality.
All this has left companies struggling with decisions about how to proceed in the face of escalating transportation costs. In the abstract, bringing the work "home"—and soon—is the obvious response. But the solutions are not always as simple as firing up the furnaces in the ol' home town. The furnace might have been sold for scrap. The skilled workforce has likely retired or left the area for other jobs. The suppliers might have folded between then and now. Where—and in what condition—are the molds, forms, patterns, and dies needed?
So, many times, other options get considered. But which ones are right? Can the local capability be rebuilt? Is finding a nearly-as-low-cost producer—only not quite so far away—an answer? How about shifting to another U.S. location? Or better yet, could nearshoring to Mexico or the Caribbean make the proposition work? Or are there third parties somewhere in North America who could take on the job?
And the answer is ...
These are all good questions. Unfortunately, there isn't any answer, at least not a one-size-fits-all solution derived from a standard template. Everyone's circumstances are different. For instance, one company might decide that the transportation savings justify the expense of relocating production to Mexico, while another might decide it's better off sticking with its Asian producer for lack of reliable alternatives.
But in the end, the biggest problem of all may be the volatility of oil prices. Although prices have retreated from their July 2008 highs, there's no assurance that crude prices will remain stable. They could jump up to previous highs—or higher—without warning and for no particular reason. Today's right answer can easily become tomorrow's financial albatross. And a solution predicated on $150 oil may look like a self-inflicted wound when prices drop.
The crux of the issue is that prices—driven by demand, speculation, and frivolous machinations by producers—are likely to continue to yo-yo. So, what's the sensible course? The certainty of a solution that looks superficially bad, or the uncertainty of a solution that's sometimes excellent and sometimes horrendous?
What's your tolerance for cost uncertainty—and what is your management's? What customer and service impacts are probable in an uncertain sourcing and transport world? And how might those uncertainties affect customer loyalty and retention?
Tugging on the supply chain
We tend to think of these issues in terms of manufacturing, but their impact is far greater in scope. As supply chain managers, we are going to be tagged with much of the responsibility for how they are handled.
Today's dilemma hits the sourcing function squarely between the eyes: Where to go? If, when, and how to come back? And where to come back to, if at all? All with cost consequences that can make the benefits of years of supplier cost-reduction initiatives disappear overnight.
That doesn't even begin to consider the time and cost implications of marine transport from Asia versus the Caribbean Basin. Or the need to get product from point of entry (either water or land) into a rational distribution network. Both of these add time and cost factors that didn't even figure into the equation back when the goods were still made in the USA.
Then there's the critical question of whether—or not—distribution centers are both correctly placed and correctly sized to handle whatever the latest solution is. With that comes a set of decisions regarding capital requirements to meet new demands—or a re-evaluation of the role of logistics service providers in the new model (along with their ability to change as fast as the next solution emerges).
Supply chain managers have always been somewhat at the mercy of factors beyond their control. Once upon a time, though, you could expect that variation would lie within a somewhat predictable range. With the evolution of global competition for finite resources, that has changed forever.
Supply chain planning (SCP) leaders working on transformation efforts are focused on two major high-impact technology trends, including composite AI and supply chain data governance, according to a study from Gartner, Inc.
"SCP leaders are in the process of developing transformation roadmaps that will prioritize delivering on advanced decision intelligence and automated decision making," Eva Dawkins, Director Analyst in Gartner’s Supply Chain practice, said in a release. "Composite AI, which is the combined application of different AI techniques to improve learning efficiency, will drive the optimization and automation of many planning activities at scale, while supply chain data governance is the foundational key for digital transformation.”
Their pursuit of those roadmaps is often complicated by frequent disruptions and the rapid pace of technological innovation. But Gartner says those leaders can accelerate the realized value of technology investments by facilitating a shift from IT-led to business-led digital leadership, with SCP leaders taking ownership of multidisciplinary teams to advance business operations, channels and products.
“A sound data governance strategy supports advanced technologies, such as composite AI, while also facilitating collaboration throughout the supply chain technology ecosystem,” said Dawkins. “Without attention to data governance, SCP leaders will likely struggle to achieve their expected ROI on key technology investments.”
The British logistics robot vendor Dexory this week said it has raised $80 million in venture funding to support an expansion of its artificial intelligence (AI) powered features, grow its global team, and accelerate the deployment of its autonomous robots.
A “significant focus” continues to be on expanding across the U.S. market, where Dexory is live with customers in seven states and last month opened a U.S. headquarters in Nashville. The Series B will also enhance development and production facilities at its UK headquarters, the firm said.
The “series B” funding round was led by DTCP, with participation from Latitude Ventures, Wave-X and Bootstrap Europe, along with existing investors Atomico, Lakestar, Capnamic, and several angels from the logistics industry. With the close of the round, Dexory has now raised $120 million over the past three years.
Dexory says its product, DexoryView, provides real-time visibility across warehouses of any size through its autonomous mobile robots and AI. The rolling bots use sensor and image data and continuous data collection to perform rapid warehouse scans and create digital twins of warehouse spaces, allowing for optimized performance and future scenario simulations.
E-commerce activity remains robust, but a growing number of consumers are reintegrating physical stores into their shopping journeys in 2024, emphasizing the need for retailers to focus on omnichannel business strategies. That’s according to an e-commerce study from Ryder System, Inc., released this week.
Ryder surveyed more than 1,300 consumers for its 2024 E-Commerce Consumer Study and found that 61% of consumers shop in-store “because they enjoy the experience,” a 21% increase compared to results from Ryder’s 2023 survey on the same subject. The current survey also found that 35% shop in-store because they don’t want to wait for online orders in the mail (up 4% from last year), and 15% say they shop in-store to avoid package theft (up 8% from last year).
“Retail and e-commerce continue to evolve,” Jeff Wolpov, Ryder’s senior vice president of e-commerce, said in a statement announcing the survey’s findings. “The emergence of e-commerce and growth of omnichannel fulfillment, particularly over the past four years, has altered consumer expectations and behavior dramatically and will continue to do so as time and technology allow.
“This latest study demonstrates that, while consumers maintain a robust
appetite for e-commerce, they are simultaneously embracing in-person shopping, presenting an impetus for merchants to refine their omnichannel strategies.”
Other findings include:
• Apparel and cosmetics shoppers show growing attraction to buying in-store. When purchasing apparel and cosmetics, shoppers are more inclined to make purchases in a physical location than they were last year, according to Ryder. Forty-one percent of shoppers who buy cosmetics said they prefer to do so either in a brand’s physical retail location or a department/convenience store (+9%). As for apparel shoppers, 54% said they prefer to buy clothing in those same brick-and-mortar locations (+9%).
• More customers prefer returning online purchases in physical stores. Fifty-five percent of shoppers (+15%) now say they would rather return online purchases in-store–the first time since early 2020 the preference to Buy Online Return In-Store (BORIS) has outweighed returning via mail, according to the survey. Forty percent of shoppers said they often make additional purchases when picking up or returning online purchases in-store (+2%).
• Consumers are extremely reliant on mobile devices when shopping in-store. This year’s survey reveals that 77% of consumers search for items on their mobile devices while in a store, Ryder said. Sixty-nine percent said they compare prices with items in nearby stores, 58% check availability at other stores, 31% want to learn more about a product, and 17% want to see other items frequently purchased with a product they’re considering.
Ryder said the findings also underscore the importance of investing in technology solutions that allow companies to provide customers with flexible purchasing options.
“Omnichannel strength is not a fad; it is a strategic necessity for e-commerce and retail businesses to stay competitive and achieve sustainable success in 2024 and beyond,” Wolpov also said. “The findings from this year’s study underscore what we know our customers are experiencing, which is the positive impact of integrating supply chain technology solutions across their sales channels, enabling them to provide their customers with flexible, convenient options to personalize their experience and heighten customer satisfaction.”
Transportation industry veteran Anne Reinke will become president & CEO of trade group the Intermodal Association of North America (IANA) at the end of the year, stepping into the position from her previous post leading third party logistics (3PL) trade group the Transportation Intermediaries Association (TIA), both organizations said today.
Meanwhile, TIA today announced that insider Christopher Burroughs would fill Reinke’s shoes as president & CEO. Burroughs has been with TIA for 13 years, most recently as its vice president of Government Affairs for the past six years, during which time he oversaw all legislative and regulatory efforts before Congress and the federal agencies.
Before her four years leading TIA, Reinke spent two years as Deputy Assistant Secretary with the U.S. Department of Transportation and 16 years with CSX Corporation.
Serious inland flooding and widespread power outages are likely to sweep across Florida and other Southeast states in coming days with the arrival of Hurricane Helene, which is now predicted to make landfall Thursday evening along Florida’s northwest coast as a major hurricane, according to the National Oceanic and Atmospheric Administration (NOAA).
While the most catastrophic landfall impact is expected in the sparsely-population Big Bend area of Florida, it’s not only sea-front cities that are at risk. Since Helene is an “unusually large storm,” its flooding, rainfall, and high winds won’t be limited only to the Gulf Coast, but are expected to travel hundreds of miles inland, the weather service said. Heavy rainfall is expected to begin in the region even before the storm comes ashore, and the wet conditions will continue to move northward into the southern Appalachians region through Friday, dumping storm total rainfall amounts of up to 18 inches. Specifically, the major flood risk includes the urban areas around Tallahassee, metro Atlanta, and western North Carolina.
In addition to its human toll, the storm could exert serious business impacts, according to the supply chain mapping and monitoring firm Resilinc. Those will be largely triggered by significant flooding, which could halt oil operations, force mandatory evacuations, restrict ports, and disrupt air traffic.
While the storm’s track is currently forecast to miss the critical ports of Miami and New Orleans, it could still hurt operations throughout the Southeast agricultural belt, which produces products like soybeans, cotton, peanuts, corn, and tobacco, according to Everstream Analytics.
That widespread footprint could also hinder supply chain and logistics flows along stretches of interstate highways I-10 and I-75 and on regional rail lines operated by Norfolk Southern and CSX. And Hurricane Helene could also likely impact business operations by unleashing power outages, deep flooding, and wind damage in northern Florida portions of Georgia, Everstream Analytics said.
Before the storm had even touched Florida soil, recovery efforts were already being launched by humanitarian aid group the American Logistics Aid Network (ALAN). In a statement on Wednesday, the group said it is urging residents in the storm's path across the Southeast to heed evacuation notices and safety advisories, and reminding members of the logistics community that their post-storm help could be needed soon. The group will continue to update its Disaster Micro-Site with Hurricane Helene resources and with requests for donated logistics assistance, most of which will start arriving within 24 to 72 hours after the storm’s initial landfall, ALAN said.