Many logistics and transportation managers assume that their service providers' insurance will adequately cover their shipments in case of loss or damage—a dangerous assumption that can leave them with a hefty and unexpected financial liability.
Carriers, third-party logistics companies, and warehouses do carry insurance, and they are subject to various degrees of liability for the cargo they handle. But they buy policies that protect themselves, not their customers, warned James H. Nerger, a vice president with the insurance company Roanoke Trade Services Inc. Nerger gave this advice during a panel discussion on "Using Cargo Insurance to Uncover Hidden Risks" at the Council of Supply Chain Management Professionals Annual Global Conference. "Liability is not insurance," added Theresa Garcia, also a Roanoke VP. "That is protecting [carriers] against their own negligence. It is not insuring your cargo."
That may have been the most important lesson attendees learned in the session, but there were many more. Here is just a sample of what the panel of four insurance executives shared with the audience: