Lots and lots of it, no doubt. And so do all of your employees.
That's not necessarily a bad thing. Few would argue that e-mail and Internet access haven't changed our lives for the better. Who would have thought 10 years ago that we'd be sitting at our keyboards pinging urgent messages back and forth at lightning speed, that we could track shipments anywhere in the world at the touch of a button, or collect reports and time sheets at the click of a mouse?
Yet there's a flip side too. That same effortless access to the digital world can lead to abuse of office e-mail systems and Internet connections, causing a raft of problems for the company. They include:
E-mail is as necessary to doing business these days as the phone on your desk and the fax machine down the hall. And it's just as perilous. Twenty years ago, we worried that staff members would abuse their access to long-distance phone service. Ten years ago, we worried about fax machines. Now, it's e-mail and Internet access. Pay attention … and think about the business implications the next time you hear: "You have 136 new messages!"