I'm always amazed when I read quotes from managers stating that their operations' inventory accuracy is at 99.9 percent. I have been in the field of logistics (military and civilian) for over 20 years managing warehouses along with distribution centers. And in my experience, unless the facility is totally automated with no humans, there are always errors that challenge the accuracy rate.
Like others in this field, I strive for 100 percent accuracy, but how realistic is that goal? I've been in my current operation for almost 22 months, and although our accuracy has improved greatly since my arrival (97.8 percent), at the end of the day, I still fall short because of the human element.
The 99.9 percent accuracy rate is possible when product doesn't move, or you have few SKUs in inventory from the inception, or customers order full pallet quantities with no case or layer picks. I too can click my heels and get backhauled to the yellow brick road to Kansas, but it isn't happening any time soon.
Anthony R. Ravenell, Cumberland Swan Holding Inc.