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Material handling guru John Splude helped bring the customer care revolution to an industry where the guiding philosophy used to be "Get in, install the biggest system you can sell 'em, and get out."
You're in good company. Even the leading-edge DCs are shying away from the revolutionary in favor of more traditional equipment that's better, cheaper and faster and increasingly controlled by computers.
Technology that keeps the lines of communication open is helping consumer goods companies satisfy even their fussiest customers: the big box retailers.
If your import program's in need of a big fix, the answer might be to lose the slippery selling agent and bring in your own hired guns to manage inland transportation.
When you hire a 3PL to handle all or part of your company's logistics operations, you can't just sign the contract, walk away, and assume that all is well and will remain that way.
As companies begin to compete supply chain to supply chain, the barriers will be removed; everyone no matter how far up or down the chain will be expected to be ready to respond to customers' demands.