DCV-TV

December 2014

Reverse logistics: Should you centralize or decentralize returns processing?


Dr. Robert Lee Gordon, Program Director, Reverse Logistics Management at American Public University, and DC VELOCITY Editorial Director Peter Bradley discuss the pros and cons of using centralized or decentralized returns processing centers. Dr. Gordon also takes a look at the future of reverse logistics with regard to new technologies such as drones, self-piloted trucks, and customer service robots.

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