Want to avoid carrier hell? Don't make 'em dwell!
Transplace carrier study says quick freight turnarounds rank high among preferred shippers. Fast payment turnarounds are appealing, too.
Shippers, want to please the carriers in your life? Don't keep 'em waiting!
According to a survey of 75 truck carriers released today by third-party logistics provider Transplace, 97 percent of carriers said driver dwell times at docks and terminals was an "important" or "critical" factor in determining the preference status of a shipper. Looking at it inversely, 65 percent said "in-transit" delays were a "major" factor in weighing if a shipper should receive preferential status.
Paying early and often helps, too. Payment terms and average length of time until payment was also a key area for many carriers with 63 percent ranking it as a "major factor" and 36 percent considering it "important but not critical." Carriers considered 30-day net payment terms to be acceptable; however, paying in less than 30 days would "really differentiate a shipper," Dallas-based Transplace said in a statement accompanying the survey results.
Shippers who provide driver-friendly facilities, who take the time to understand a carrier's cost issues, and who work diligently with their carriers to manage them also scored high on the preference list, Transplace said.
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